Terms of service

1. General Information

This website is operated by Lal Dayal Enterprises. Throughout the site, the terms “we,” “us,” and “our” refer to Lal Dayal Enterprises.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including our policies related to shipping, returns, refunds, and privacy.

2. Products & Services

We offer household and kitchen-related products including but not limited to:

  • Kitchen appliances
  • Lunch boxes
  • Water bottles
  • Crockery items
  • Cookers
  • Utensils and kitchenware

We reserve the right to modify, discontinue, or update products and pricing without prior notice.

3. Product Information Accuracy

We make every effort to display product descriptions, specifications, colors, and images accurately. However:

  • Actual product color may vary slightly due to screen settings.
  • Minor variations in size, finish, or packaging may occur.
  • Product availability is subject to stock.

We do not guarantee that all information on the website will always be error-free or current.

4. Pricing & Payments

  • All prices are listed in INR (₹).
  • Prices may change without prior notice.
  • We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where applicable)

5. Order Acceptance & Cancellation

  • An order is confirmed only after successful payment confirmation or COD verification.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Customers may cancel orders before dispatch.

Once shipped, orders will fall under our Return & Refund Policy.

6. Shipping & Delivery

Orders are shipped through trusted courier partners via Shiprocket.

Delivery timelines are estimated and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations

We are not liable for delays caused by third-party logistics providers.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for refunds or replacements.

Customers are advised to record an unboxing video for fragile items such as crockery, cookers, bottles, and kitchen appliances.

8. User Responsibilities

By using our website, you agree:

  • Not to use the website for unlawful purposes
  • Not to misuse payment systems or promotional offers
  • Not to attempt unauthorized access to the website or its systems
  • To provide accurate billing and shipping information

9. Intellectual Property & Brand Rights

All website content including website design, text, graphics, logos, and custom branding created by Lal Dayal Enterprises is the property of Lal Dayal Enterprises and may not be copied, reproduced, or used without permission.

Certain product names, logos, trademarks, brand images, and product photographs displayed on this website belong to their respective brand owners, including brands such as Hawkins, Skyline, Milton and more.

These trademarks and brand materials are used only for the purpose of product identification, resale, and representation. Lal Dayal Enterprises does not claim ownership of third-party trademarks or brand assets.

10. Limitation of Liability

Lal Dayal Enterprises shall not be held liable for:

  • Indirect or incidental damages
  • Delivery delays caused by courier companies
  • Product misuse by customers
  • Temporary website downtime or technical issues

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Privacy

Customer information submitted through the website is handled according to our Privacy Policy.

We do not sell customer personal information to third parties.

12. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Punjab, India.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes implies acceptance of the updated terms.